1. Acceptance of Terms By accessing or using chariotrentals.com and booking any vehicle through Chariot Rentals, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Eligibility You must be at least 18 years of age with a valid U.S. driver's license to rent a vehicle. All renters are subject to identity verification and driver's license review prior to vehicle release.

3. Pickup, Drop-Off & Service Hours

Chariot Rentals offers contactless self-service pickup and drop-off available 24 hours a day, 7 days a week. Vehicles are accessible at our Homer Glen, IL location at any time using the instructions provided in your booking confirmation.

Live customer support is available daily from 6:00 AM – 11:30 PM CST. Any issues or incidents that occur outside of support hours should be reported by leaving a voicemail or sending an email to [email protected] and our team will respond promptly at the start of the next business window.

Chariot Rentals is not responsible for delays or issues arising from a renter's failure to follow the provided contactless pickup or drop-off instructions.

4. Reservations & Payment All bookings require a valid payment method. We accept credit/debit cards, cash, Zelle, Venmo, and CashApp. A security deposit is required at the time of booking and will be held or charged per the terms of your rental agreement.

5. Cancellations & Refunds Cancellations are subject to our Refunds & Cancellation Policy, which is incorporated into these Terms by reference. Please review it carefully before booking.

5a. Check-In Cancellations The following situations will result in immediate cancellation at check-in with no refund issued: presentation of an invalid, expired, digital, or temporary driver's license; or refusal to provide the required security deposit. In both cases the vehicle will not be released.

5b. Emergency Cancellations In the event of a documented emergency such as severe weather, serious illness, or family emergency, Chariot Rentals may issue a one-time courtesy credit equal to the amount paid toward a future reservation at our discretion. Contact must be made within 24 hours of scheduled pickup. Credits are valid for 1 year and are not guaranteed.

6. Vehicle Use Vehicles may only be operated by the approved renter on file. Prohibited uses include — but are not limited to — track use, off-road driving, smoking inside the vehicle, transporting pets, and any illegal activity.

7. Damage & Liability Renters are responsible for any damage to the vehicle during the rental period. By renting, you agree to our Damage Policy, which outlines your financial responsibility, required documentation, and claims process.

8. Late Returns

Chariot Rentals offers a 30 minute grace period on all returns at no additional charge. After the grace period the following fees apply:

$100/hr up to 3 hrs, then full daily rate

Late return fees will be automatically charged to the payment method on file. If you anticipate a late return please contact us immediately at [email protected] or call 773-703-3142. Failure to communicate a late return may result in additional penalties at Chariot Rentals' discretion.

9. Fuel Policy All vehicles must be returned with the same fuel level as received at pickup. Fuel level is documented at the time of pickup and verified upon return.

• If the vehicle is returned with less fuel than received a refueling charge will apply based on current fuel prices plus a $25 service fee
• A Pre-paid Refuel add-on is available at checkout for $79 — select this option to skip the hassle of refueling before your return
• The Tesla Model S Plaid must be returned at the same charge level as received — pre-paid charging arrangements can be made by contacting [email protected]

10. Modifications Chariot Rentals reserves the right to update these Terms at any time. Continued use of the site after changes constitutes acceptance of the updated Terms.

11. Governing Law These Terms are governed by the laws of the State of Illinois.

12. Contact For questions regarding these Terms, contact us at [email protected] or call 773-703-3142.